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Lean 360 Matrix

What is the Lean 360 Matrix and why is it advantageous for the development of new products and services?

For those of us who work in User Experience Research and Design, we're versed in a broad range of methods and tools such as UX audits, persona development, integrated systems analysis, assessing the continuity of content, framing business goals, and defining the success metrics. We do this to learn what will make the user experience as usable, useful, and desirable as possible—without losing sight of the cost/benefit ratios, OKRs, and KPIs. And while some tools and methods like Customer Journey Maps and Service Design Blueprints get us most of the way there, they can still fall short, requiring us to use both tools to get to the best solutions.

This is where the LEAN 360 Matrix comes into the picture, helping us resolve the difference by combining the best of both the aforementioned methodologies. The end result is a streamlined approach that gives any technology team the ability to collaborate more effectively in a cross-disciplinary way. Moreover, the LEAN 360 Matrix gives IT Leadership the ability to adjust their scope when needed, enabling them to shift gears across a low, medium or high degree of effort. Essentially, technology teams can connect the dots a lot faster, discovering the gaps, organizing solutions, and prioritizing the next steps as expeditiously as possible.

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